2022/10/31 - Amazon Connect Service - 1 new api methods
Changes Amazon connect now support a new API DismissUserContact to dismiss or remove terminated contacts in Agent CCP
Dismisses contacts from an agent’s CCP and returns the agent to an available state, which allows the agent to receive a new routed contact. Contacts can only be dismissed if they are in a MISSED , ERROR , ENDED , or REJECTED state in the Agent Event Stream .
See also: AWS API Documentation
client.dismiss_user_contact( UserId='string', InstanceId='string', ContactId='string' )
The identifier of the user account.
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
The identifier of the contact.