Amazon Connect Cases

2022/11/09 - 4 updated api methods

Changes   This release adds the ability to disable templates through the UpdateTemplate API. Disabling templates prevents customers from creating cases using the template. For more information see https://docs.aws.amazon.com/cases/latest/APIReference/Welcome.html

2022/10/04 - 29 new api methods

Changes   This release adds APIs for Amazon Connect Cases. Cases allows your agents to quickly track and manage customer issues that require multiple interactions, follow-up tasks, and teams in your contact center. For more information, see https://docs.aws.amazon.com/cases/latest/APIReference/Welcome.html