Amazon Connect Service

2022/06/17 - 3 updated api methods

Changes   This release updates these APIs: UpdateInstanceAttribute, DescribeInstanceAttribute and ListInstanceAttributes. You can use it to programmatically enable/disable High volume outbound communications using attribute type HIGH_VOLUME_OUTBOUND on the specified Amazon Connect instance.

2022/06/06 - 1 new api methods

Changes   This release adds a new API, GetCurrentUserData, which returns real-time details about users' current activity.

2022/06/02 - 6 new 3 updated api methods

Changes   This release adds the following features: 1) New APIs to manage (create, list, update) task template resources, 2) Updates to startTaskContact API to support task templates, and 3) new TransferContact API to programmatically transfer in-progress tasks via a contact flow.

2022/04/28 - 1 new api methods

Changes   This release introduces an API for changing the current agent status of a user in Connect.

2022/04/25 - 1 new api methods

Changes   This release adds SearchUsers API which can be used to search for users with a Connect Instance

2022/04/20 - 8 new api methods

Changes   This release adds APIs to search, claim, release, list, update, and describe phone numbers. You can also use them to associate and disassociate contact flows to phone numbers.

2022/04/01 - 3 updated api methods

Changes   This release updates these APIs: UpdateInstanceAttribute, DescribeInstanceAttribute and ListInstanceAttributes. You can use it to programmatically enable/disable multi-party conferencing using attribute type MULTI_PARTY_CONFERENCING on the specified Amazon Connect instance.

2022/03/11 - 1 updated api methods

Changes   This release adds support for enabling Rich Messaging when starting a new chat session via the StartChatContact API. Rich Messaging enables the following formatting options: bold, italics, hyperlinks, bulleted lists, and numbered lists.

2022/03/04 - 5 updated api methods

Changes   This release updates the *InstanceStorageConfig APIs so they support a new ResourceType: REAL_TIME_CONTACT_ANALYSIS_SEGMENTS. Use this resource type to enable streaming for real-time contact analysis and to associate the Kinesis stream where real-time contact analysis segments will be published.

2022/01/27 - 1 updated api methods

Changes   This release adds support for configuring a custom chat duration when starting a new chat session via the StartChatContact API. The default value for chat duration is 25 hours, minimum configurable value is 1 hour (60 minutes) and maximum configurable value is 7 days (10,080 minutes).

2022/01/25 - 6 new api methods

Changes   This release adds support for custom vocabularies to be used with Contact Lens. Custom vocabularies improve transcription accuracy for one or more specific words.

2022/01/20 - 2 updated api methods

Changes   This release adds tagging support for UserHierarchyGroups resource.

2021/11/22 - 8 new 2 updated api methods

Changes   This release adds support for UpdateContactFlowMetadata, DeleteContactFlow and module APIs. For details, see the Release Notes in the Amazon Connect Administrator Guide.

2021/11/12 - 4 new 1 updated api methods

Changes   This release adds APIs for creating and managing scheduled tasks. Additionally, adds APIs to describe and update a contact and list associated references.

2021/11/04 - 5 new api methods

Changes   This release adds CRUD operation support for Security profile resource in Amazon Connect

2021/10/29 - 2 new 3 updated api methods

Changes   Amazon Connect Chat now supports real-time message streaming.

2021/09/27 - 5 updated api methods

Changes   This release updates a set of APIs: CreateIntegrationAssociation, ListIntegrationAssociations, CreateUseCase, and StartOutboundVoiceContact. You can use it to create integrations with Amazon Pinpoint for the Amazon Connect Campaigns use case, Amazon Connect Voice ID, and Amazon Connect Wisdom.

2021/08/06 - 7 new api methods

Changes   This release adds support for agent status and hours of operation. For details, see the Release Notes in the Amazon Connect Administrator Guide.

2021/06/15 - 3 new api methods

Changes   This release adds new sets of APIs: AssociateBot, DisassociateBot, and ListBots. You can use it to programmatically add an Amazon Lex bot or Amazon Lex V2 bot on the specified Amazon Connect instance

2021/05/07 - 2 updated api methods

Changes   Adds tagging support for Connect APIs CreateIntegrationAssociation and CreateUseCase.

2021/01/29 - 11 new api methods

Changes   Added API to manage queues or get hours of operation for a queue programmatically, which can be used to create new/update queues, or take actions when skills are outside of their hours of operation.

2020/12/22 - 6 new api methods

Changes   This release adds support for quick connects. For details, see the Release Notes in the Amazon Connect Administrator Guide.

2020/12/01 - 7 new 9 updated api methods

Changes   This release adds an Amazon Connect API that provides the ability to create tasks, and a set of APIs (in preview) to configure AppIntegrations associations with Amazon Connect instances.

2020/11/20 - 24 new api methods

Changes   This release adds a set of Amazon Connect APIs to programmatically control instance creation, modification, description and deletion.

2020/11/17 - 4 new api methods

Changes   This release adds support for user hierarchy group and user hierarchy structure. For details, see the Release Notes in the Amazon Connect Administrator Guide.

2020/09/16 - 14 new api methods

Changes   This release adds support for contact flows and routing profiles. For details, see the Release Notes in the Amazon Connect Administrator Guide.

2020/07/17 - 4 new api methods

Changes   This release adds a set of Amazon Connect APIs to programmatically control call recording with start, stop, pause and resume functions.

2019/11/21 - 1 new 2 updated api methods

Changes   This release adds a new API: StartChatContact. You can use it to programmatically start a chat on the specified Amazon Connect instance. Learn more here: https://docs.aws.amazon.com/connect/latest/APIReference/Welcome.html

2019/11/14 - 3 new 2 updated api methods

Changes   This release enhances the existing user management APIs and adds 3 new APIs - TagResource, UntagResource, and ListTagsForResource to support tagging Amazon Connect users, which facilitates more granular access controls for Amazon Connect users within an Amazon Connect instance. You can learn more about the new APIs here: https://docs.aws.amazon.com/connect/latest/APIReference/Welcome.html.

2019/10/23 - 4 new api methods

Changes   This release adds 4 new APIs ListQueues, ListPhoneNumbers, ListContactFlows, and ListHoursOfOperations, which can be used to programmatically list Queues, PhoneNumbers, ContactFlows, and HoursOfOperations configured for an Amazon Connect instance respectively. You can learn more about the new APIs here: https://docs.aws.amazon.com/connect/latest/APIReference/Welcome.html.

2018/12/11 - 1 new api methods

Changes   This update adds the GetContactAttributes operation to retrieve the attributes associated with a contact.

2018/09/24 - 2 new api methods

Changes   This update adds the Amazon Connect Metrics API, which lets you get current metric data and historical metric data within 24 hours for the queues in your Amazon Connect instance.

2018/09/12 - 1 new api methods

Changes   This update adds the Amazon Connect Update Contact Attributes API, which lets you update contact attributes for contacts in your Amazon Connect instance.

2018/07/31 - 15 new api methods

Changes   This update includes the new User Management APIs and the Federation API used for SAML authentication. The User Management APIs let you create and manage users in your Amazon Connect instance programmatically. The Federation API enables authentication between AWS and your existing identity provider using tokens.

2018/03/30 - 2 new api methods

Changes   Amazon Connect is a contact center as a service (CCaS) solution that offers easy, self-service configuration and enables dynamic, personal, and natural customer engagement at any scale. With this release of the Amazon Connect SDK, Outbound APIs (StartOutboundVoiceContact, StopContact) are now generally available. This release supports CTR generation for calls generated through the new APIs. Additionally IAM permissions are supported for the new APIs.