Amazon Connect Service

2023/03/09 - 1 new api methods

Changes   This release adds a new API, GetMetricDataV2, which returns metric data for Amazon Connect.

2023/02/24 - 1 updated api methods

Changes   StartTaskContact API now supports linked task creation with a new optional RelatedContactId parameter

2023/02/20 - 5 updated api methods

Changes   Reasons for failed diff has been approved by SDK Reviewer

2023/02/10 - 1 updated api methods

Changes   This update provides the Wisdom session ARN for contacts enabled for Wisdom in the chat channel.

2023/01/19 - 2 updated api methods

Changes   Amazon Connect Chat introduces Persistent Chat, allowing customers to resume previous conversations with context and transcripts carried over from previous chats, eliminating the need to repeat themselves and allowing agents to provide personalized service with access to entire conversation history.

2023/01/05 - 2 updated api methods

Changes   Documentation update for a new Initiation Method value in DescribeContact API

2022/12/23 - 3 updated api methods

Changes   Support for Routing Profile filter, SortCriteria, and grouping by Routing Profiles for GetCurrentMetricData API. Support for RoutingProfiles, UserHierarchyGroups, and Agents as filters, NextStatus and AgentStatusName for GetCurrentUserData. Adds ApproximateTotalCount to both APIs.

2022/12/22 - 1 new api methods

Changes   Amazon Connect Chat introduces the Idle Participant/Autodisconnect feature, which allows users to set timeouts relating to the activity of chat participants, using the new UpdateParticipantRoleConfig API.

2022/12/15 - 5 updated api methods

Changes   Added support for "English - New Zealand" and "English - South African" to be used with Amazon Connect Custom Vocabulary APIs.

2022/12/06 - 5 new api methods

Changes   This release provides APIs that enable you to programmatically manage rules for Contact Lens conversational analytics and third party applications. For more information, see https://docs.aws.amazon.com/connect/latest/APIReference/rules-api.html

2022/11/18 - 3 updated api methods

Changes   Added AllowedAccessControlTags and TagRestrictedResource for Tag Based Access Control on Amazon Connect Webpage

2022/11/16 - 1 new api methods

Changes   This release adds a new MonitorContact API for initiating monitoring of ongoing Voice and Chat contacts.

2022/11/15 - 3 updated api methods

Changes   This release updates the APIs: UpdateInstanceAttribute, DescribeInstanceAttribute, and ListInstanceAttributes. You can use it to programmatically enable/disable enhanced contact monitoring using attribute type ENHANCED_CONTACT_MONITORING on the specified Amazon Connect instance.

2022/11/09 - 1 updated api methods

Changes   This release adds new fields SignInUrl, UserArn, and UserId to GetFederationToken response payload.

2022/10/31 - 1 new api methods

Changes   Amazon connect now support a new API DismissUserContact to dismiss or remove terminated contacts in Agent CCP

2022/10/19 - 7 new api methods

Changes   This release adds API support for managing phone numbers that can be used across multiple AWS regions through telephony traffic distribution.

2022/10/13 - 3 updated api methods

Changes   This release adds support for a secondary email and a mobile number for Amazon Connect instance users.

2022/10/04 - 2 updated api methods

Changes   Updated the CreateIntegrationAssociation API to support the CASES_DOMAIN IntegrationType.

2022/09/02 - 2 new 1 updated api methods

Changes   This release adds search APIs for Routing Profiles and Queues, which can be used to search for those resources within a Connect Instance.

2022/08/19 - 1 new api methods

Changes   This release adds SearchSecurityProfiles API which can be used to search for Security Profile resources within a Connect Instance.

2022/06/17 - 3 updated api methods

Changes   This release updates these APIs: UpdateInstanceAttribute, DescribeInstanceAttribute and ListInstanceAttributes. You can use it to programmatically enable/disable High volume outbound communications using attribute type HIGH_VOLUME_OUTBOUND on the specified Amazon Connect instance.

2022/06/06 - 1 new api methods

Changes   This release adds a new API, GetCurrentUserData, which returns real-time details about users' current activity.

2022/06/02 - 6 new 3 updated api methods

Changes   This release adds the following features: 1) New APIs to manage (create, list, update) task template resources, 2) Updates to startTaskContact API to support task templates, and 3) new TransferContact API to programmatically transfer in-progress tasks via a contact flow.

2022/04/28 - 1 new api methods

Changes   This release introduces an API for changing the current agent status of a user in Connect.

2022/04/25 - 1 new api methods

Changes   This release adds SearchUsers API which can be used to search for users with a Connect Instance

2022/04/20 - 8 new api methods

Changes   This release adds APIs to search, claim, release, list, update, and describe phone numbers. You can also use them to associate and disassociate contact flows to phone numbers.

2022/04/01 - 3 updated api methods

Changes   This release updates these APIs: UpdateInstanceAttribute, DescribeInstanceAttribute and ListInstanceAttributes. You can use it to programmatically enable/disable multi-party conferencing using attribute type MULTI_PARTY_CONFERENCING on the specified Amazon Connect instance.

2022/03/11 - 1 updated api methods

Changes   This release adds support for enabling Rich Messaging when starting a new chat session via the StartChatContact API. Rich Messaging enables the following formatting options: bold, italics, hyperlinks, bulleted lists, and numbered lists.

2022/03/04 - 5 updated api methods

Changes   This release updates the *InstanceStorageConfig APIs so they support a new ResourceType: REAL_TIME_CONTACT_ANALYSIS_SEGMENTS. Use this resource type to enable streaming for real-time contact analysis and to associate the Kinesis stream where real-time contact analysis segments will be published.

2022/01/27 - 1 updated api methods

Changes   This release adds support for configuring a custom chat duration when starting a new chat session via the StartChatContact API. The default value for chat duration is 25 hours, minimum configurable value is 1 hour (60 minutes) and maximum configurable value is 7 days (10,080 minutes).

2022/01/25 - 6 new api methods

Changes   This release adds support for custom vocabularies to be used with Contact Lens. Custom vocabularies improve transcription accuracy for one or more specific words.

2022/01/20 - 2 updated api methods

Changes   This release adds tagging support for UserHierarchyGroups resource.

2021/11/22 - 8 new 2 updated api methods

Changes   This release adds support for UpdateContactFlowMetadata, DeleteContactFlow and module APIs. For details, see the Release Notes in the Amazon Connect Administrator Guide.

2021/11/12 - 4 new 1 updated api methods

Changes   This release adds APIs for creating and managing scheduled tasks. Additionally, adds APIs to describe and update a contact and list associated references.

2021/11/04 - 5 new api methods

Changes   This release adds CRUD operation support for Security profile resource in Amazon Connect

2021/10/29 - 2 new 3 updated api methods

Changes   Amazon Connect Chat now supports real-time message streaming.

2021/09/27 - 5 updated api methods

Changes   This release updates a set of APIs: CreateIntegrationAssociation, ListIntegrationAssociations, CreateUseCase, and StartOutboundVoiceContact. You can use it to create integrations with Amazon Pinpoint for the Amazon Connect Campaigns use case, Amazon Connect Voice ID, and Amazon Connect Wisdom.

2021/08/06 - 7 new api methods

Changes   This release adds support for agent status and hours of operation. For details, see the Release Notes in the Amazon Connect Administrator Guide.

2021/06/15 - 3 new api methods

Changes   This release adds new sets of APIs: AssociateBot, DisassociateBot, and ListBots. You can use it to programmatically add an Amazon Lex bot or Amazon Lex V2 bot on the specified Amazon Connect instance

2021/05/07 - 2 updated api methods

Changes   Adds tagging support for Connect APIs CreateIntegrationAssociation and CreateUseCase.

2021/01/29 - 11 new api methods

Changes   Added API to manage queues or get hours of operation for a queue programmatically, which can be used to create new/update queues, or take actions when skills are outside of their hours of operation.

2020/12/22 - 6 new api methods

Changes   This release adds support for quick connects. For details, see the Release Notes in the Amazon Connect Administrator Guide.

2020/12/01 - 7 new 9 updated api methods

Changes   This release adds an Amazon Connect API that provides the ability to create tasks, and a set of APIs (in preview) to configure AppIntegrations associations with Amazon Connect instances.

2020/11/20 - 24 new api methods

Changes   This release adds a set of Amazon Connect APIs to programmatically control instance creation, modification, description and deletion.

2020/11/17 - 4 new api methods

Changes   This release adds support for user hierarchy group and user hierarchy structure. For details, see the Release Notes in the Amazon Connect Administrator Guide.

2020/09/16 - 14 new api methods

Changes   This release adds support for contact flows and routing profiles. For details, see the Release Notes in the Amazon Connect Administrator Guide.

2020/07/17 - 4 new api methods

Changes   This release adds a set of Amazon Connect APIs to programmatically control call recording with start, stop, pause and resume functions.

2019/11/21 - 1 new 2 updated api methods

Changes   This release adds a new API: StartChatContact. You can use it to programmatically start a chat on the specified Amazon Connect instance. Learn more here: https://docs.aws.amazon.com/connect/latest/APIReference/Welcome.html

2019/11/14 - 3 new 2 updated api methods

Changes   This release enhances the existing user management APIs and adds 3 new APIs - TagResource, UntagResource, and ListTagsForResource to support tagging Amazon Connect users, which facilitates more granular access controls for Amazon Connect users within an Amazon Connect instance. You can learn more about the new APIs here: https://docs.aws.amazon.com/connect/latest/APIReference/Welcome.html.

2019/10/23 - 4 new api methods

Changes   This release adds 4 new APIs ListQueues, ListPhoneNumbers, ListContactFlows, and ListHoursOfOperations, which can be used to programmatically list Queues, PhoneNumbers, ContactFlows, and HoursOfOperations configured for an Amazon Connect instance respectively. You can learn more about the new APIs here: https://docs.aws.amazon.com/connect/latest/APIReference/Welcome.html.

2018/12/11 - 1 new api methods

Changes   This update adds the GetContactAttributes operation to retrieve the attributes associated with a contact.

2018/09/24 - 2 new api methods

Changes   This update adds the Amazon Connect Metrics API, which lets you get current metric data and historical metric data within 24 hours for the queues in your Amazon Connect instance.

2018/09/12 - 1 new api methods

Changes   This update adds the Amazon Connect Update Contact Attributes API, which lets you update contact attributes for contacts in your Amazon Connect instance.

2018/07/31 - 15 new api methods

Changes   This update includes the new User Management APIs and the Federation API used for SAML authentication. The User Management APIs let you create and manage users in your Amazon Connect instance programmatically. The Federation API enables authentication between AWS and your existing identity provider using tokens.

2018/03/30 - 2 new api methods

Changes   Amazon Connect is a contact center as a service (CCaS) solution that offers easy, self-service configuration and enables dynamic, personal, and natural customer engagement at any scale. With this release of the Amazon Connect SDK, Outbound APIs (StartOutboundVoiceContact, StopContact) are now generally available. This release supports CTR generation for calls generated through the new APIs. Additionally IAM permissions are supported for the new APIs.