Changes This release adds support for contact flows and routing profiles. For details, see the Release Notes in the Amazon Connect Administrator Guide.
Changes This release adds a set of Amazon Connect APIs to programmatically control call recording with start, stop, pause and resume functions.
Changes This release adds a new API: StartChatContact. You can use it to programmatically start a chat on the specified Amazon Connect instance. Learn more here: https://docs.aws.amazon.com/connect/latest/APIReference/Welcome.html
Changes This release enhances the existing user management APIs and adds 3 new APIs - TagResource, UntagResource, and ListTagsForResource to support tagging Amazon Connect users, which facilitates more granular access controls for Amazon Connect users within an Amazon Connect instance. You can learn more about the new APIs here: https://docs.aws.amazon.com/connect/latest/APIReference/Welcome.html.
Changes This release adds 4 new APIs ListQueues, ListPhoneNumbers, ListContactFlows, and ListHoursOfOperations, which can be used to programmatically list Queues, PhoneNumbers, ContactFlows, and HoursOfOperations configured for an Amazon Connect instance respectively. You can learn more about the new APIs here: https://docs.aws.amazon.com/connect/latest/APIReference/Welcome.html.
Changes This update adds the GetContactAttributes operation to retrieve the attributes associated with a contact.
Changes This update adds the Amazon Connect Metrics API, which lets you get current metric data and historical metric data within 24 hours for the queues in your Amazon Connect instance.
Changes This update adds the Amazon Connect Update Contact Attributes API, which lets you update contact attributes for contacts in your Amazon Connect instance.
Changes This update includes the new User Management APIs and the Federation API used for SAML authentication. The User Management APIs let you create and manage users in your Amazon Connect instance programmatically. The Federation API enables authentication between AWS and your existing identity provider using tokens.
Changes Amazon Connect is a contact center as a service (CCaS) solution that offers easy, self-service configuration and enables dynamic, personal, and natural customer engagement at any scale. With this release of the Amazon Connect SDK, Outbound APIs (StartOutboundVoiceContact, StopContact) are now generally available. This release supports CTR generation for calls generated through the new APIs. Additionally IAM permissions are supported for the new APIs.